Shipping and Returns

Shipping in Italy

All purchased products are delivered within 24 hours* of receipt of the order (48/72 hours* for Calabria, Sicily, and Sardinia). Insured shipping by express courier is € 9,00 and it is free for purchases over € 100,00.

Shipping in Europe

All products are delivered within 24 hours* of receipt of the order. Depending on the areas to be reached, shipments are made via express couriers (UPS, FedEx, or TNT) and have a cost that varies from € 25,00 to € 35,00 (regardless of the number of products purchased) while it is free for purchases over € 400,00.

Shipping in the rest of the world

All products are delivered within 48/72 hours* of receipt of the order. Shipping by FedEx express courier has a cost that varies from € 25,00 to € 35,00 depending on the area to reach (regardless of the number of products purchased) and it is free of charge for purchases over € 400,00.

Order processing

www.humilis.it registers orders on a daily basis. The order is only considered completed once the payment has been registered.
Until the order is completed, the products are kept aside.
Orders that have been placed and processed cannot be changed. However, if the goods have not yet been dispatched, a change request can be made by e-mail to info@humilis.it, which reserves the right to verify the request itself.

Moreover, Humilis reserves the right to reject an order in the event that Banca Sella is unable to receive verification from the customer’s bank.

Lastly, Humilis reserves the right to refuse orders or to refuse the provision of services to anyone at any time.

General regulation on shipping

*99% of the time, shipments take place within the timeframe indicated above and, in any case, according to Art. 54 of the Consumer Code, products that are in stock will be delivered in the shortest possible time and approximately:

  • in Italy, within 10 (ten) working days from receipt of payment;
  • in EU countries other than Italy and in Other Countries, within 20 (twenty) working days from receipt of payment.

Delivery shall be made from Monday to Friday during working hours, through a specialized forwarding agent, with appropriate wrapping/packaging, to the recipient’s address indicated by the customer.

The delivery terms indicated above refer to the products in its warehouses and shall not be binding for Humilis, which may subsequently confirm or modify them according to its own requirements. Upon receipt of the products, the recipient shall verify that they correspond, in number too, to the products ordered, notwithstanding that, in the event of discrepancies between the products delivered and the products ordered, the customer shall be entitled to exercise the right of withdrawal.

Transport costs shall be calculated based on the weight of the goods, i.e. based on the weight/volume ratio, and based on the place of delivery of the products, according to agreements defined with the forwarding agent in charge.

Right of return

The client has the right to withdraw from the contract, which may be exercised within 10 working days from receipt of the purchased goods, in accordance with the provisions of Article 5 of Law Decree No. 185/99.
The customer must send Humilis an e-mail to info@humilis.it, which must necessarily be confirmed by registered mail within the following 48 hours to the following address:

HUMILIS s.r.l. , Via San Francesco 44, 06081 Assisi, PG, Italy

In the notice of withdrawal, the customer must always indicate the purchase order number and the identification code of the products.

The shipment must be sent to the following address:

HUMILIS s.r.l. , Via San Francesco 44, 06081 Assisi, PG, Italy

The customer must return, at his own care, risk, and expense, the purchased products, intact and complete (including the original packaging), to the address indicated above, within and no later than 10 (ten) working days from receipt of the purchased products.

For the sole purpose of the expiry of the aforementioned term of 10 (ten) working days, the products shall be considered returned at the time they were handed over to the forwarding agent or the accepting post office.

Withdrawal may be exercised for the entire product purchased and may not therefore be exercised in relation to only part of the goods ordered.

Conditions

  • The products must not have been worn, washed, or altered and must not show any signs of use and/or wear.
  • Each product must be returned inclusive of all original packaging and accessories received with the order, which are considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way.
  • In the event that the client receives defective goods, or if there are any errors in the shipment by Humilis, the client shall follow the same instructions as stated above.
  • Humilis reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to their destination.
  • All returned products shall be subject to inspection and must comply with all parameters listed in the return procedure.
  • Humilis reserves the right to set a charge of 10% of the value of the returned merchandise in case the return does not comply with all the terms and conditions of our return policy.
  • Humilis reserves the right to refuse unauthorized returns.
  • However, acceptance of such returns shall incur a charge of 10% of the value of the returned merchandise.
  • The right of return does not apply to personalized and/or engraved products.