Shipping and withdraw

SHIPPING WITHIN ITALY

All purchased items are delivered within 24 hours* of placing the order (48/72 hours* Sicily, Sardina and Calabria). The charge for this service with BRT express courier is € 9.00 (no limit applies on the number of the item purchased). There is not charge for orders above € 99.00

SHIPPING WITHIN EUROPE

All purchased items are delivered within 24 hours* of placing the order. The orders are delivered by a number of express couriers UPS, FedEx or TNT depending on the area. The charge for this service depends on the destination area (no limit applies on the number of items purchased). There is no charge for orders above € 399.00.

SHIPPING WORLD WIDE

All purchased items are delivered within 48/72 hours* of placing the order. The orders are delivered by express courier. The charge for this service depends on the destination area (no limit applies on the number of items purchased). There is no charge for orders above € 399.00.

GENERAL SHIPPING REGULATIONS

*All efforts are made to respects the delivery times mentioned above which are in accordance with the Italian Consumer Law no. 54 of the Codice del Consumo (Consumer Laws). However, in the event that the item the customer has purchased online via the catalogue should not be in stock at the warehouse, Assisi Jewels will contact the customer immediately to advise them and offer to refund the customer any monies paid or reach a mutual agreement on a new delivery date pending the availability of the item purchased. As such Assisi Jewels is indemnified from any claim of compensation.



RIGHT TO WITHDRAW

In accordance with the provisions of Art. 5 of Italian Law Decree no. 185/99, the Customer has the right to withdraw from the sales agreement within 10 working days of receipt of the goods purchased.

In this case, the Customer must send Assisi Jewels a fax, or e-mail (the latter to info@assisijewels.com).

Said fax, or e-mail must then be confirmed by a registered mail to the same effect sent within the following 48 hours, to the following address:

HUMILIS s.r.l. Via San Francesco 44, 06081, Assisi (PG), Italy

This notice of withdrawal must specify the purchase order number and the Product identification code.

The Customer must return the Products purchased, intact and complete (including original packaging) to Assisi Jewels at the following address, no later than 10 (ten) working days as from receipt of the Products purchased.

HUMILIS s.r.l. Via San Francesco 44, 06081, Assisi (PG), Italy

It is compulsory to use the Return Form.

Solely for the purpose of calculating expiry of the stated terms of 10 (ten) working days, the Products are intended as returned at the time at which they are delivered to the courier or accepting post office.

The right to withdraw may be exercised for all Products purchased.

It may not be exercised only in relation to part of the goods ordered.

Return Terms and Conditions

The original Product Authenticity Tag with the original intact Security Cord must be attached to the item(s).

Item(s) cannot be worn, washed or altered in any way.

  • The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, etc.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. Assisi Jewels reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • The right to return goods does not apply to engraved and/or personalized items.